ALBRECHT, Karl (G.) 1941-

PERSONAL: Born September 17, 1941, in Baltimore, MD; children: Steven. Ethnicity: "Caucasian." Education: Johns Hopkins University, B.A., 1963; California Coast University, M.B.A. and Ph.D., both 1978.

ADDRESSES: Offıce—Karl Albrecht International, 3120 Old Bridgeport Way, Suite 100, San Diego, CA 92111. E-mail—[email protected].

CAREER: Karl Albrecht International, San Diego, CA, management consultant. Military service: U.S. Army, 1964-66; became first lieutenant.

MEMBER: American Society for Training and Development, Mensa.

WRITINGS:

(Under name Karl G. Albrecht; with Walton C. Boshear) Understanding People: Models and Concepts, University Associates (La Jolla, CA), 1977.

Successful Management by Objectives: An ActionManual, Prentice-Hall (Englewood Cliffs, NJ), 1978.

Stress and the Manager: Making It Work for You, Prentice-Hall (Englewood Cliffs, NJ), 1979.

(Author of revision) Margaret Butteriss, New Management Tools: Ideas and Techniques to Help You As a Manager (originally published as Techniques and Developments in Management), Prentice-Hall (Englewood Cliffs, NJ), 1979.

Brain Power: Learn to Improve Your Thinking Skills, Prentice-Hall (Englewood Cliffs, NJ)), 1980.

Executive Tune-up: Personal Effectiveness Skills forBusiness and Professional People, Prentice-Hall (Englewood Cliffs, NJ), 1981.

Organization Development: A Total Systems Approach to Positive Change in Any Business Organization, Prentice-Hall (Englewood Cliffs, NJ), 1983.

Brain Building: Easy Games to Develop Your Problem-Solving Skills, Prentice-Hall (Englewood Cliffs, NJ), 1984.

(With Ron Zemke) Service America! Doing Business in the New Economy, Dow Jones-Irwin (Homewood, IL), 1985, revised edition published as Service America in the New Economy, McGraw-Hill (New York, NY), 2002.

(With Steven Albrecht) The Creative Corporation, Dow Jones-Irwin (Homewood, IL), 1987.

At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers, Dow Jones-Irwin (Homewood, IL), 1988, published as At America's Service: How Your Company Can Join the Customer Service Revolution, Warner Books (New York, NY), 1992.

(With Lawrence J. Bradford) The Service Advantage:How to Identify and Fulfill Customer Needs, Dow Jones-Irwin (Homewood, IL), 1990.

Service Within: Solving the Middle ManagementLeadership Crisis, Dow Jones-Irwin (Homewood, IL), 1990.

The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business, HarperBusiness (New York, NY), 1992.

(With Steven Albrecht) Added Value Negotiating: TheBreakthrough Method for Building Balanced Deals, Business One Irwin (Homewood, IL), 1993.

The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization, AMACOM (New York, NY), 1994.

Corporate Radar: Tracking the Forces That Are Shaping Your Business, AMACOM (New York, NY), 1994.

Delivering Customer Value: It's Everyone's Job, Productivity Press (Portland, OR), 1995.

Creating Leaders for Tomorrow, Productivity Press (Portland, OR), 1996.

The Power of Minds at Work: Organizational Intelligence in Action, AMACOM (New York, NY), 2003.

Creator of "The Brain Power Course," a three-day public seminar presented by American Management Association.

WORK IN PROGRESS: "Mindex: Your Thinking Style Profile," a self-scoring questionnaire booklet to be used in training programs for business and professional people, to enable them to understand their own styles of thinking and processing information; research on practical intelligence, training business people, managers, and executives in the skills of practical intelligence, and adapting the results of brain research for practical applications in human development and business.

SIDELIGHTS: Karl Albrecht told CA: "I have always been fascinated with the human mental process and have always been convinced that our educational system does little to produce adults who can think. I have been working with various methods for making adults 'smarter,' and by extension methods for making organizations 'smarter.' My life's mission is making the world a smarter place."

BIOGRAPHICAL AND CRITICAL SOURCES:

PERIODICALS

Booklist, February 15, 1992, Barbara Jacobs, review of The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business, p. 1076; November 1, 1999, David Rouse, review of Corporate Radar: Tracking the Forces That Are Shaping Your Business, p. 488.

Choice, May, 2000, G. Klinefelter, review of Corporate Radar, p. 1689; April, 2002, B. J. Keinath, review of Service America in the New Economy, p. 1464.

CIO, November 15, 2002, Sandy Kendall, review of The Power of Minds at Work: Organizational Intelligence in Action, p. 26.

Cornell Hotel and Restaurant Administration Quarterly, November, 1987, Robert H. Woods, review of Service America! Doing Business in the New Economy, p. 79.

HR Magazine, April, 1993, Anthony M. Micolo, review of The Only Thing That Matters, p. 17.

IEEE Transactions on Engineering Management, August, 1990, Russell R. O'Neill, review of The Creative Corporation, p. 237.

Inc., May, 1989, Paul B. Brown, review of ServiceAmerica!, p. 25.

Indianapolis Business Journal, March 4, 2002, Phyllis Karrh, review of Service America in the New Economy, p. 67.

Industry Week, September 7, 1992, Theodore B. Kinni, review of The Only Thing That Matters, p. 28; June 20, 1994, review of The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization, p. 27.

Journal of Product Innovation Management, July, 1996, Scott J. Edgett, review of Delivering Customer Value: It's Everyone's Job, p. 386.

Legal Management, November-December, 1994, Samuel J. Harris, Jr., review of The Northbound Train, p. 64.

Library Journal, February 1, 1986, J. Holton Wilson, review of Service America!, p. 78; February 15, 1992, Dale Farris, review of The Only Thing That Matters, p. 179.

Meetings and Conventions, January, 1987, Christine Levite, review of Stress and the Manager: Making It Work for You, p. 118.

National Productivity Review, autumn, 1994, James W. Marcum, review of The Northbound Train, p. 609.

New York Times Book Review, October 20, 1985, Peter Baida, review of Service America!, p. 50.

Planning, October, 1995, Harold Henderson, review of The Northbound Train, p. 25.

Public Manager: New Bureaucrat, fall, 1992, A. C. Hyde, review of Service Within: Solving the Middle Management Leadership Crisis, p. 62.

Publishers Weekly, October 25, 1985, Genevieve Stuttaford, review of Service America!, p. 57.

Training, January, 2000, Theodore Kinni, review of Corporate Radar, p. 68; September, 2002, Skip Corsini, review of Service America in the New Economy, p. 144.